Responsible Gaming at kr99 — Play in Control

1. What Is Responsible Gaming?

Responsible gaming means treating online betting and casino play as a form of entertainment — not as a way to make money or escape from problems. At kr99, we believe that every player in Bangladesh deserves a safe, fair and transparent environment where they remain in full control of their own activity at all times. That belief sits at the core of how we design our platform and our player protections.

Gambling carries risk. The house always has a mathematical edge, and no betting strategy guarantees a profit over time. kr99 is fully transparent about this reality, and we actively encourage all players — whether in Dhaka, Chittagong, Sylhet, Khulna or anywhere else across Bangladesh — to gamble only with money they can genuinely afford to lose, and only for the purpose of entertainment.

2. Our Responsible Gaming Tools

kr99 provides a suite of player-protection tools that can be activated at any time directly from your account settings. These tools are free to use and take effect immediately or within a short processing window, as described below:

3. Recognising the Warning Signs

Problem gambling can develop gradually. Many players do not notice the early warning signs until gambling begins to affect their daily life, finances or relationships. The following behaviours may indicate that gambling has become a problem rather than a form of entertainment:

• ⚠️Spending more money than you planned, or more than you can comfortably afford to lose, on a regular basis.
• ⚠️Chasing losses — placing more bets in an attempt to recover money you have already lost, often leading to larger losses.
• ⚠️Feeling irritable, anxious or restless when you are not able to gamble, or when you try to reduce the amount you gamble.
• ⚠️Lying to family members, friends or colleagues about how much time or money you are spending on gambling.
• ⚠️Using gambling as a way to escape stress, anxiety, depression or other emotional difficulties rather than dealing with them directly.
• ⚠️Borrowing money, selling personal assets, or failing to meet financial obligations (such as rent, utilities or loan repayments) because of gambling losses.
• ⚠️Gambling interfering with work, study, family time or other activities you previously enjoyed — or spending significantly more time gambling than you originally intended.

4. How to Set Your Limits on kr99

Setting personal limits on kr99 takes only a few minutes and can be done at any time from your account dashboard. Follow these steps:

• Log in to your kr99 account using your registered mobile number or email address.
• Navigate to Account Settings and select the "Responsible Gaming" section from the menu.
• Choose the type of limit you want to apply — deposit limit, loss limit or session time reminder — and enter your preferred value and time period.
• Confirm your selection. Limit reductions take effect immediately. If you are increasing a limit, a mandatory 24-hour waiting period applies to prevent impulsive decisions.
• If you need additional help or cannot locate the Responsible Gaming section, contact kr99 customer support via live chat and our team will assist you within minutes.

All limits you set are applied platform-wide — they cover sports betting on cricket and football, all slot games, live casino tables, crash games and all other products available on kr99. Setting a deposit limit, for example, affects your total kr99 activity, not just one game category.

5. Self-Exclusion — A Complete Break

Self-exclusion is the strongest responsible gaming tool available on the kr99 platform. When you self-exclude, your account is locked and you will be unable to log in, deposit or place any bets for the duration of your chosen exclusion period. Self-exclusion periods available on kr99 are: 6 months, 1 year, 3 years or permanent (indefinite) exclusion.

To activate self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion, or contact kr99 customer support directly via in-app live chat or by emailing [email protected]. Once activated, self-exclusion cannot be reversed for the full duration of the chosen period. Any real-money balance remaining in your account at the time of exclusion will be available for withdrawal after mandatory identity verification.

6. Time-Out Feature

A time-out is a shorter, temporary pause on your kr99 account — available in durations of 24 hours, 48 hours, 1 week, 2 weeks, 4 weeks or 6 weeks. Unlike self-exclusion, a time-out has a defined end date, after which your account automatically reactivates. Time-outs are designed for players who want a short, structured break rather than a permanent or long-term exclusion.

During a time-out period on kr99, you will not be able to log in, deposit or place new bets. Any pending bets placed before the time-out was activated will be settled normally. If your chosen time-out period expires and you still feel you need more time away from the platform, we encourage you to extend it or escalate to a self-exclusion request via customer support.

7. Protecting Young People

kr99 is strictly an adults-only platform. All players must be 21 years of age or older to register an account, make a deposit, or participate in any form of gambling activity on kr99.ws. This age restriction is enforced at registration through mandatory identity verification, and kr99 conducts additional age checks at any point during a player's time on the platform if any doubt arises about their age.

If you share a device with children or younger family members, we strongly recommend using your device's parental control features and/or a dedicated browser profile for your kr99 sessions, so that younger users cannot inadvertently access your account. Keep your kr99 login credentials confidential and never share them with anyone.

8. Get Help — We Are Here for You

If you feel that gambling is no longer entertainment but has become a source of stress, financial hardship or emotional difficulty, please do not wait — reach out for help right away. kr99's responsible gaming support team is available 24 hours a day, 7 days a week. Whether you are in Dhaka at midnight or in Sylhet on a public holiday, we are reachable and we will respond.

Remember: reaching out for help is a sign of strength, not weakness. Thousands of players across Bangladesh successfully manage their gaming habits by using the tools available on kr99 and by asking for support when they need it. You do not have to face this alone.

9. kr99's Commitment to Responsible Gaming

Responsible gaming is not an afterthought at kr99 — it is embedded into every layer of how we build and operate our platform. Our team conducts regular reviews of player behaviour patterns to proactively identify accounts that may show signs of distress. Where such indicators are detected, kr99 may reach out to the player with a welfare check or apply protective restrictions to the account, even if the player has not made a specific request.

kr99 does not use predatory promotional tactics to target vulnerable players. We do not send bonus offers to players who are in a self-exclusion or time-out period, and we do not use loss-chasing incentives. Our promotional activity is designed to reward genuine engagement in a responsible way. We are continuously improving our responsible gaming infrastructure to meet the needs of our growing Bangladesh player community — because a safer kr99 is a better kr99 for everyone.